Although all orders are final, we do offer our Hassle Free Size Exchanges only. Once an item has been placed into production, we do not offer refunds or cancellations. This is because each item is made on demand per customer order.
The normally production time is 2-5 business days, however during our peak seasons this time can extend to 5-7 business days on some orders. If you are a first time customer and your order is over $150, it may be subjected to verification prior to being shipped out.
We have been limited staff during the pandemic. Some orders may be slightly delayed. Some customers may receive a partial order if the rest has not completed print and production. We print and manufacture each item in our warehouse per order. Thank you for your understanding.
If an order has defective item in it we will do our best to ship out a replacement item to you immediately. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.
SIZE EXCHANGE POLICY
- Customers are only allowed one complimentary size exchange.
- Size Exchange item MUST be the same item purchase.
- Customer is responsible for shipping cost associated with shipping item back and to ship the new item. We ask that customers include a return label with their return for Live Fly to ship the new product.
- SHIP ITEM TO: PO Box Columbus, OH 43236
- For Hassle Free Exchange, you can just submit request via email to: firstname.lastname@example.org with heading: SIZE EXCHANGE.
- Since each item purchase is custom printed, packaged and prepared, a Size Exchange will take longer to complete. Size Exchanges can take 14-21 business days to complete. If your size is not available in stock an exchange for another color style or store credit minus shipping cost will be given to you.
If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.
All sale items are final sale. Items purchased at full price, unopened can be exchanged for store credit within 30 days. No refunds. For Exchanges customer is responsible for paying return shipping (unless there is an error with your order).
We understand that sometimes shopping online can be frighten and discouraging when you are unsure about sizing. To help ease some of your worries we offer all customers a one time Hassle Free Size Exchange* with your order as long as the item is returned in perfect condition.
IF DEFECTIVE, WE APOLOGIZE AND WE WILL CORRECT IT IMMEDIATELY AND SHIP OUT A REPLACEMENT. WE MAY HONOR EXCHANGES ON SIZES AND COLORS IF IN STOCK. IF YOU NEED TO RETURN A DEFECTIVE ITEM, WE WILL COVER THE SHIPPING COST. IF YOU ARE USING OUR HASSLE FREE EXCHANGE, WE REQUEST YOU COVER THE COST TO SHIP THE ITEM BACK TO US AND FOR LIVE FLY TO SHIP THE NEW ITEM. LIVE FLY will not refund next day air shipping on any refunds.
If you purchase your item fro m one of our retailers, please see their return policy and discuss with that particular retailer.